"We recently learned that batteries provided by one of our suppliers for certain notebook computers and mobile workstations present a potential safety concern".
The electronics company is reporting that lithium-ion batteries found in some of their laptop models can pose a risk due overheating.
"Additionally, these batteries may have been sold as accessories or replacement batteries for the HP ZBook Studio G4 Mobile Workstation or for any of the preceding products through HP or an authorised Service Provider". However, since the batteries in these laptops are not meant to be replaced by consumers, HP will send an authorized technician to replace the battery properly.
Among the incident reports were three reports of property damage, totalling US$4,500, as well as one case where a customer suffered a first-degree burn to the hand.
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Somehow, the world's largest laptop manufacturer can't seem to stay away from trouble and scandal though, issuing yet another voluntary recall of unsafe batteries just yesterday. Not all batteries of the affected laptops are part of the recall, which is why the company has released a HP Battery Validation Utility to check if the particular battery in a notebook computer is affected.
This is hardly the first time HP has recalled batteries. You should not remove them on your own. That will prevent the battery from overheating.
Those with affected laptops can still use their devices after installing a BIOS update from HP.
Accepting Battery Safety Mode causes the battery to discharge and to cease future charging until Battery Safety Mode is disabled. If owners discover they're subject to the recall, HP will send them a free battery replacement and help them get it safely swapped out.